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Contact
- Email support@rocfitness.co.ke
- Response Within 24 hrs
- Hours Mon – Fri
Common Questions
How do I cancel my subscription? +
Go to Dashboard → Settings → Subscription and click Cancel. Access continues until the end of your billing period.
My payment failed — what now? +
Try a different card or M-Pesa number. If the problem persists, contact us and include the error message you saw.
I didn't receive my confirmation email. +
Check your spam/junk folder first. If it's not there, submit a ticket with your email address and we'll resend it.
How do I update my meal or workout plan? +
In your dashboard, go to Settings → Profile and update your activity level or goal. Plans regenerate automatically.
How do referral payouts work? +
Payouts are processed once your balance reaches the minimum threshold. Go to Dashboard → Referrals to track your earnings.